Shipping policy
SHIPPING POLICY
Effective Date: August 2024
At Sleep Experts, we are dedicated to ensuring a smooth and reliable shopping experience. Below is our shipping policy, detailing the fulfillment process for medical supplies and equipment purchased through our store.
Shipping Zones
We currently offer shipping to all domestic locations within New Zealand.
Shipping Options and Delivery Times
Delivery times and costs are determined by your location and the shipping method chosen during checkout. The exact shipping costs will be calculated at checkout based on your selected method and delivery address.
- Standard Shipping:
- Delivery within 3–5 business days.
- Available for most locations.
- Express Shipping:
- Delivery within 1–3 business days.
- Additional charges apply.
- International Shipping:
- Delivery times vary by destination (typically 7–14 business days).
- Customs fees or import duties may apply and are the responsibility of the buyer.
Order Processing
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Certain medical products may have shipping restrictions due to regulatory or safety concerns. If your order is affected, we will contact you promptly.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
Lost or Delayed Shipments
- If your shipment is delayed or lost, please contact us at contact@sleepexperts.co.nz or 224641702 with your order number. We will work with the courier to resolve the issue as quickly as possible.